Cancellation & Refund Policy

1. Booked classes can't be cancelled by students

• Once a class is booked and paid for, it can't be cancelled, because the teacher has reserved that time for you.
• If you don't join within 10 minutes of the start time, the class is marked as missed and is not refunded.

2. Moving a class to another time

In an emergency, contact us at support@urseducation.in or +91 80900 80062 (Monday to Saturday, 10:00 am – 7:00 pm IST) with your booking ID, as early as you can. Our team will try to move the class to another time with the same teacher, or to another verified teacher for the same topic. Moving a class depends on availability and is not guaranteed.

3. When the teacher or we cancel — full amount to your wallet

In these cases the full amount you paid is added to your URS Education wallet straight away, and we email you so you can rebook with the same teacher at another time or with any other teacher.

• The teacher cancels the class or doesn't join within 10 minutes of the start time.
• You booked “any available teacher” and we couldn't assign a teacher for your time slot.
• The class can't take place, or is cut short, because of a technical problem on our side.

4. Your URS Education wallet

• Wallet balance is used automatically on your next booking (you can switch this off at checkout). If the class costs more than your balance, you pay only the difference.
• Wallet balance doesn't expire.
• It can be used only for classes on URS Education. It can't be transferred to another person or withdrawn as cash.
• You can see every credit and every use in Wallet, under My classes.

5. Refund to your bank instead

If you'd rather have the money back, open Wallet and choose Refund to my bank. We refund it to the original payment method (UPI, card, net banking or wallet) through Razorpay.

• We start an approved refund within 2 working days. Your bank or card issuer usually credits it within 5–7 working days after that.
• You'll receive an email when the refund is started.

6. Charged twice or not confirmed

If the same slot was charged twice, or you were charged but the booking wasn't confirmed, the payment is refunded to your original payment method automatically.

7. Problems with a class

If a class was not as described (for example, the teacher did not cover the booked topic), write to support@urseducation.in within 48 hours of the class with your booking ID. We review it and, where the complaint is valid, give a full or partial credit to your wallet, a refund, or a free class.