Service Delivery Policy
Last updated: 26 October 2026
How and when your online class is delivered after you pay.
1. No physical shipping
URS Education sells online services only — live one-to-one classes. Nothing is shipped to you, and there are no shipping charges.
2. Booking confirmation
Your booking is confirmed on screen immediately after successful payment, and a confirmation email with the class date, time (IST) and teacher is sent within 15 minutes. If you do not receive it, check My classes on the website or contact us.
3. Teacher assignment
If you choose a specific teacher, that teacher takes your class. If you book “any available teacher”, our team assigns a verified teacher for your topic and emails you their name before the class. If we cannot assign a teacher, the full amount goes to your URS Education wallet.
4. How the class is delivered
- The class is delivered live online at the date and time you booked, for the duration you paid for (30 or 60 minutes).
- Join from My classes → Open class on urseducation.in. The classroom opens 10 minutes before the start time.
- You need a phone, tablet or computer with a camera, microphone and a stable internet connection.
5. If a class cannot be delivered
If the teacher does not join or the class cannot happen because of a problem on our side, the full amount goes to your URS Education wallet so you can rebook (or you can ask for a refund to your bank), as described in our Cancellation & Refund Policy.
6. Service area
Classes are available to students anywhere in India. Payments are accepted in Indian Rupees only.